Communication Tips

Some of these sentiments may be comforting to YOU or you think you would find them comforting if someone said them to you. But many parents report that these types of sentiments often do not provide comfort at this time.

WHAT'S HELPFUL (OR NOT)TO SAY OR DO

Don't say...

Do say...

I know how you feel
He (or she) is in a better place
You need to move on, get on with your life
You need closure
Things happen for a reason
She/he will no longer be in pain
You are so strong
Count your blessings
Luckily, you have other children
Don’t cry
You shouldn’t feel like that

and don't...

Dominate the conversation
Use clichés
Pass judgment
Avoid them because this makes YOU uncomfortable
Give advice
Share your story unless asked to by the parents
Talk only with the mothers (include fathers and other family members)
Refrain from asking about the baby or how they are doing because you are afraid it will make them cry or upset them
Wait for them to call you when they need something
Discard or move baby items items in the nursery/home of the parents unless they ask you to do so

I’m sorry
I don’t know what to say
I don’t know how you feel but I want to try to help if I can
This must be so hard for you; I can’t imagine what you are feeling
It isn’t fair
I’m so sad for you
I understand…that you are angry, that you are hurt, that you feel guilty
It’s okay to cry
What do you need right now?
How are you? (And don't take "Fine" as an answer. And then really listen to the answer.)
I am here. I want to listen.
Tell me how I can help. (offer specific suggestions such as doing laundry, preparing meals, caring for other children or pets, running errands, etc.)
Tell me about…the delivery, the time with your baby, the funeral, what you miss the most
Listen more than you talk
Allow for silence
Refer to the baby by name

"You’re young, you can have other babies."

Age is irrelevant. We wanted THIS baby. Even if we do go on to have other children,
this baby will always be loved and missed. Babies are not replaceable. We must
mourn for this baby before we can consider having another

Your baby is in a better place.
You need to put this out of your mind.
Don't dwell on this.
She/he is with God now
God needed him/her more than you did
Try not to think about it.
God must have needed another angel up in heaven.
You have an angel in heaven.
Your baby is in heaven and feels no pain.
Your baby is in a better place.

References to God

Many parents would rather have their babies with them, so even Heaven, a perfect place with no pain and suffering, may not seem comforting at this time. This may be comforting for some parents, but many are struggling with their feelings towards God right now.

What could the "reason" be?

It's very hard to believe that there is a reason good enough for this to happen. Parents may go on to make meaning of the loss, but most would prefer to have their babies with them rather than "learn a lesson." Well-intended explanations do not ease the pain of the loss. It is hard to apply "reason" to such a tragedy. Knowing that something was wrong does NOT mean that parents love or miss their baby any less.

This happened for the best.
This happened for a reason.
There is a lesson to be learned.
You will be a better person because of this.
There was probably something wrong with the baby.
It's nature's way of taking care of sick babies.

THINGS YOU CAN OFFER TO DO

Include both the mother and the father and include other family members
Ask what you can pick up at the grocery store
Offer to babysit their other children
State a specific time/date you will check on them and then do so
Light a candle in memory of the baby
Call on the baby's birthday or the anniversary of the loss
Respect the parents' right to express how they feel regardless of how strange or unusual it sounds to you.
Acknowledge parents as PARENTS because that is what they are even though their baby is not with them.
Offer to drive them to the hospital, to doctor's appointments, to the funeral home, etc.
Let parents make their own decisions even if you do not understand or agree with them
Offer to help with arrangements or meals
Attend the funeral or memorial service